To order via the Internet
Orders may be placed anytime, day or night, via this website. We offer secure online shopping. All in-stock items are shipped within 48 hours after we receive your order. You should receive your order in 7-10 business days from the day the order was entered excluding backorders and international sales. Notices of any back orders are emailed. Some orders may arrive in separate packages at different times. To avoid delivery problems we need your phone number for UPS to deliver.

We ship "Best Way" whenever possible.
We DO NOT deliver to P.O. Boxes!

Shipping Charges
See chart below for shipping charges to the United States and Canada. Shipping charges for Internet orders over $2,000 will be Actual Shipping. Charges on invoices are estimates only.

Purchase Orders
To be billed Net 30 days, schools, agencies, and businesses may either mail or fax completed purchase orders (fax 614-573-6993). Orders typed on company letterhead may be substituted for purchase orders. To avoid duplication, please do not fax and then mail a copy for confirmation unless it is clearly marked as "Confirming" only.

To order by fax
Orders and purchase orders may be faxed to 614-573-6993 anytime, day or night. Please remember to include your email address, credit card number, expiration date, daytime phone number and signature.

Foreign Orders
Payment for orders from outside the United States must be in U.S. funds and made payable to Deaf Resources. For shipping and handling costs, please email for a quote.

Payment
You may pay by using a Credit Card, PayPal or by sending check or money order (US funds only). If paying by check or money order, you will need to print your order and mail it with payment to:

Deaf Resources
1329 Wyandotte Rd
Columbus, OH 43212

Make checks payable to Deaf Resources. No CODs.
PAYMENT MUST BE RECEIVED BEFORE ORDER IS SHIPPED.

Return Policy
If you are not satisfied with your purchase for any reason, you may return it within 30 days for an exchange or refund with pre-approval from the Returns Department. Special order purchases, videotapes, and computer software are not returnable unless defective. Shipping and handling charges are non-refundable. All returns need to be accompanied by a Return Merchandise Authorization (RMA) number and must be received within 14 days after an RMA has been issued. To request an RMA number, please email sales@deafresources.com (or call 1-614-402-5934 Voice). Please include your reason for the return in your email and the customer ID number. NOTE: emails are answered first over phone calls.

The product must be sent back in ORIGINAL "LIKE NEW" CONDITION packaged in the ORIGINAL MANUFACTURER'S BOX, or you will be charged a restocking fee. Include any instruction manuals, warranty card, etc. Send the merchandise, packing slip with RMA number to the return address on the package.

After receiving your RMA number, send the merchandise, packing slip and returns to:

Order Fullfillment/deaf resources
Attn: Returns Dept.
15155 Technology Drive
Eden Prairie, MN 55344-2277

After receiving your package we will credit your cc or mail you a check for the amount of the product. You will receive an email will the process is done.

Questions
If you still have questions after consulting this page, please contact us