To order via the Internet
Orders may be placed anytime, day or night, via the Internet at www.deafresources.com. Deaf Resources offers secure online shopping. In-stock items are shipped using UPS. Shipments are working business days only.

IMPORTANT

• Your daytime phone number is required. We will only call if we have questions regarding your order.
• Please include full street address. UPSTM does NOT deliver to post office boxes.
• Checks, money orders, and cashiers checks should be made payable to: Deaf Resources (in U.S. funds only) and mailed with your order.
• If you prefer to charge your order to a credit card, please include the credit card number, expiration date, and signature.
• Ohio residents - will have a state sales tax added to their order.
  

We ship "Best Way" whenever possible.
We DO NOT deliver to P.O. Boxes!

Shipping Charges
See chart below for shipping charges to the United States and Canada. Shipping charges for Internet orders over $2,000 will be Actual Shipping. Charges on invoices are estimates only.

Purchase Orders
To be billed Net 30 days, schools, agencies, and businesses may either mail or fax completed purchase orders (fax 1-866-303-6171). Orders typed on company letterhead may be substituted for purchase orders. To avoid duplication, please do not fax and then mail a copy for confirmation unless it is clearly marked as "Confirming" only.

To order by fax
Orders and purchase orders may be faxed to 1-866-303-6171 anytime, day or night. Please remember to include your email address, credit card number, expiration date, daytime phone number and signature.

Orders Outside the US
Payment for orders outside the United States must be in U.S. funds. If additional shipping charges need to be added to an order you will be notified by email and will have an opportunity to cancel the order at that time and a credit will be issued to your credit card.

Payment
You may pay by using a Credit Card, PayPal or by sending check or money order (US funds only). If paying by check or money order, you will need to print your order and mail it with payment to:

Deaf Resources
1329 Wyandotte Rd
Columbus, OH 43212

Make checks payable to Deaf Resources. No CODs.
PAYMENT MUST BE RECEIVED BEFORE ORDER IS SHIPPED.

Shipping and Returns
When you receive your merchandise, please do not write on the product forms or packaging, fill out the warranty card, or damage the box or product in any way until you know that your product works and that you want to keep it.

Our 30 day money-back guarantee means as much to us as it does to you. Our goal is for our customers to be 100% satisfied. However, if you need to return an item within 30 days, the product must be sent back in ORIGINAL “LIKE NEW” CONDITION packaged in the ORIGINAL MANUFACTURER’S BOX, or you will be charged a restocking fee. Returning items in original condition will help keep future costs lower for our customers.

Merchandise must be returned to Harris Communications within fourteen (13) days after an RMA (Return Merchandise Authorization) is issued. Items that are received after fourteen (13) days from the date an RMA number is issued will not be eligible for credit or exchange, they will be eligible for repair only.

For returns or exchanges and to request an RMA, please email sales@deafreasources.com

Repack the merchandise carefully and in original condition. Include any instruction manuals, warranty card, etc. Wrap the box in brown paper so the original box is unaltered. Send the merchandise, packing slip and completed returns form prepaid and insured to:

Order Fullfillment/deaf resources
Attn: Returns Dept.
15155 Technology Drive
Eden Prairie, MN 55344-2277

Questions
If you still have questions after consulting this page, please contact us